Our family of six stayed in Hotel Panorama between 28/12/22 to 4/01/23. Our third family visit to Levi. Fantastic location on the ski slope above Zero Point. We booked direct and received free lift passes which are definitely required. Four of us stayed in a fabulous Sky Suite, a very large 2 bedroom suite with glorious views of the slops, across Levi and beyond. We even experienced the Northern Lights from our room for over 5 hours – photos attached. Food was average for Levi, but don’t expect fine cuisine dining, it’s not that type of vacation. General service was ok, room cleaned well, reception was a little disappointing for a higher quality hotel, functional and informative but also somewhat short and blunt. This would have been a four or five star stay but for being charged twice for our rooms at over 6000 euros. We we called unexpectedly at Kittila airport to be told that we hadn’t paid for our rooms and could we please pay immediately. We did question this and stated that we normally pay in advance for our stays and was she sure, as the lady spoke with authority and as we were feeling rather embarrassed we quickly logged online and transferred over €3000 to the hotel, before departing the airport. On arriving back home we were then told that there had indeed been a mistake, we had indeed paid in advance and had now paid twice for our stay. It then took two weeks to get the overpayment of over €3100 refunded to our account. Minutes to debit and weeks to credit. Shame as this negative experience wasn’t needed or justified and tarnished what was a good vacation, so hence we can only give 3 stars.